Tourists visit Ha Long Bay in the northern province of Quang Ninh. (Photo: VNA)Tours to thenorthern provinces saw strong demand for the Tet holidayas visitors from the tropical south sought to experience cold weather inthe north.
Arepresentative from Saigontourist said that customers were told about tourcancellation and postponement policies when they booked tours.
Mostcustomers from Ho Chi Minh City with tours to the northeast and northwestregions chose to cancel their bookings, while other customers switcheddestinations to Phu Quoc and Con Dao islands in the south and to Da Nang,Nha Trang and Phu Yen in the central region, the representative said.
Arepresentative from Fiditour- Vietluxtour said that customers in HCM Cityhad agreed to shift to short-distance destinations such as Vung Tau,Phan Thiet and the Mekong Delta to replace their cancelled tours.
Most travelfirms have put in place different scenarios depending on the duration of theCOVID-19 crisis, and are offering different policies on tourcancellations and postponements.
Nguyen NgocTan, General Director of Saco Travel, said demand for tours from HCM Cityto the northeast region for Tet holidayhave been strong due to stronger tourism cooperation between HCM City andthe northeast region.
The outbreakin the north, however, has resulted in many cancelled tours orchanges to other places, Tan said.
Mostcustomers asked travel agencies to refund their cancelled tour andsome group tours agreed to switch to a more appropriate time to travel, hesaid.
Nguyen NguyetVan Khanh, deputy director of the marketing department at Vietravel, said thecompany has prepared plans to adapt to any COVID-19 development.
Customersare advised to change their destinations or ask for travelvouchers that will be valid to April 30, Khanh said./.
VNA
