Many travel agencies like Hanoi Redtours and Vietrantour have cancelled all tours to China in the light of the coronavirus outbreak. (Photo: laodong.vn)Hanoi (VNA) – The Tourism Department of Hanoi has asked internationaltravel companies to stop receiving tourists from areas with confirmed outbreaksof the novel coronavirus, and suspend outbound trips to epidemic-hit regions aspart of its efforts to prevent the spread of the deadly virus.
As for tourists who are on tours in Hanoi and their schedule, travel firms mustcarry out comprehensive measures to manage and closely monitor their customers’health conditions, as well as follow recommendations of the health sector.
The Tourism Department also ordered travel companies, accommodationestablishments and tourism service providers to keep updated with relevantinformation, give timely reports to competent authorities, and join hands withlocal medical stations to isolate suspected cases of coronavirus in line withthe Ministry of Health’s instructions.
Hanoi Redtours cancelled all trips to China progressively with departuresduring the Lunar New Year and in the first quarter of 2020 amidst the outbreakof the novel virus. The company decided to give full refunds to customers whohave registered tours to China until the outbreak is completely controlled.
Meanwhile, director of Vietrantour company Nguyen Thi Huyen said that the firmhas defer or cancelled all tours to China from January 24 in the wake of the disease.Besides offering full refunds to trip bookings to China, Vietrantour alsoadvises its customers to change schedules to other countries instead of China -the centre of the virus outbreak.
Although the outbreak has caused severe losses to the firm, Vietrantour triesto ensure benefits of its customers, she said./.
VNA
