Director of the Hanoi Department of Culture, Sports and Tourism To VanDong spoke to Tien Phong (Vanguard) newspaper about Hanoi being listedas one of TripAdvisor's top destinations.
Q: What do you think about Hanoi being included in TripAdvisor's top-10 destinations list?
A:Hanoi's spot in the top 10 Travellers' Choice Destinations 2015 isgreat for the tourism industry. This shows the true potential of thecity, as well as efforts and achievements in the past.
However,it also poses many difficulties and challenges because we need tomaintain this title, and continuously contribute to strengthentrademarks and images of the peaceful, civilised, safe and friendlycapital. Hanoi will try to effectively implement plans and projects topromote tourism.
Q: What will the department do to solve tourists' problems, such as high taxi fees and pickpockets?
A:This information is a specific case. The department has establishedcustomer support centres to provide tourism information and deal withtourists' problems. The centres have closely cooperated with relevantagencies to promptly handle the tourists' issues.
In addition,the department has also strengthened information dissemination to raiseawareness among vendors, taxi and cyclo drivers, and improve the qualityof services.
Q: What are the goals of Hanoi's tourism sector?
A:Tourism development should be based on the available potential andadvantages of the location. Hanoi, with great natural heritage, has alot of tourism potential. Besides focusing on current strengths, thetourism department needs to take steps to preserve cultural values andcreate new products, in accordance with the trend of development andinternational integration.
In addition, the department has continuously improved service quality through reviewing restaurants and other services.
Q: What does the department do to support travel companies?
A:Tourism products are always closely linked with markets. Every touristbusiness has its own strategy to build and offer tourism products basedon the clients' tastes.
As a state agency managing tourism in thecapital city, the department has done the good job of helpingbusinesses find tourism products suitable for each market. We have alsoorganised exchange programmes between travel agencies and touristattraction managers in Hanoi, to keep them informed about tours andtourist routes.-VNA
Q: What do you think about Hanoi being included in TripAdvisor's top-10 destinations list?
A:Hanoi's spot in the top 10 Travellers' Choice Destinations 2015 isgreat for the tourism industry. This shows the true potential of thecity, as well as efforts and achievements in the past.
However,it also poses many difficulties and challenges because we need tomaintain this title, and continuously contribute to strengthentrademarks and images of the peaceful, civilised, safe and friendlycapital. Hanoi will try to effectively implement plans and projects topromote tourism.
Q: What will the department do to solve tourists' problems, such as high taxi fees and pickpockets?
A:This information is a specific case. The department has establishedcustomer support centres to provide tourism information and deal withtourists' problems. The centres have closely cooperated with relevantagencies to promptly handle the tourists' issues.
In addition,the department has also strengthened information dissemination to raiseawareness among vendors, taxi and cyclo drivers, and improve the qualityof services.
Q: What are the goals of Hanoi's tourism sector?
A:Tourism development should be based on the available potential andadvantages of the location. Hanoi, with great natural heritage, has alot of tourism potential. Besides focusing on current strengths, thetourism department needs to take steps to preserve cultural values andcreate new products, in accordance with the trend of development andinternational integration.
In addition, the department has continuously improved service quality through reviewing restaurants and other services.
Q: What does the department do to support travel companies?
A:Tourism products are always closely linked with markets. Every touristbusiness has its own strategy to build and offer tourism products basedon the clients' tastes.
As a state agency managing tourism in thecapital city, the department has done the good job of helpingbusinesses find tourism products suitable for each market. We have alsoorganised exchange programmes between travel agencies and touristattraction managers in Hanoi, to keep them informed about tours andtourist routes.-VNA
