Society

Cat Bi Airport tops passenger satisfaction rankings

Cat Bi Airport in the north city of Hai Phong comes out on top of the six airports ranked for passenger satisfaction of service quality, according to a survey conducted by the Civil Aviation Authority of Vietnam (CAAV).
Cat Bi Airport tops passenger satisfaction rankings ảnh 1A corner of Cat Bi airport (Source: VNA)

Hanoi (VNA) – Cat Bi Airport in the north city of Hai Phong comes out on topof the six airports ranked for passenger satisfaction of service quality,according to a survey conducted by the Civil Aviation Authority of Vietnam(CAAV).

The authority said on March 11 that the survey was made fromOctober to December last year at Noi Bai International Airport, Tan Son NhatInternational Airport, Da Nang Airport, Cam Ranh Airport, Phu Quoc Airport, andCat Bi Airport. 

The assessment is based on the 25,000 questionnaires copies,each with 25 criteria for evaluating the satisfaction of passengers split intothe seven of vicinities of terminal area, checking-in area, security screeningarea, immigration area, waiting area for boarding, arrival station, and publictransport. 

In all criteria, passengers rated the service quality at CatBi Airport to the highest standard with an average score of 4.56/5 points. Itwas followed by Cam Ranh Airport with an average of 4.31 points, Da NangAirport with 4.23 points, Noi Bai Airport with 4.22 points, and Phu QuocAirport with 4.04 points. Tan Son Nhat Airport came in last place with 3.96points. 

The CAAV attributed the result to additional investment forinfrastructure development and the operation of international passengerterminals in 2018 at Cat Bi, Khanh Hoa, and Da Nang airports. 

Tan Son Nhat International Airport received high points forits checking-in, security-screening, and immigration areas. Meanwhile, thepoints for the waiting terminal, arrival terminal, public transport, andboarding waiting area of Tan Son Nhat Airport slightly decreased compared to2017.

The air transport department of the CAAV said that the poorresults for Tan Son Nhat Airport are due to the number of passengers passingthrough Tan Son Nhat reaching 38 million, increasing by 6.4 percent compared to2017, however its design capacity only allowed for 25 million passengers. 

For Noi Bai Airport, although its average points were not thehighest surveyed, points for all of its areas had increased compared toprevious years. This shows that the quality of infrastructure, check-inpersonnel, and security force in the airport were improved remarkably. –VNA
VNA
#Cat Bi Airport#passenger satisfaction#service quality#survey#passenger satisfaction rankings#Noi Bai#Tan Son Nhat#Cat Bi#Da Nang#Phu Quoc#Cam Ranh
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