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Vietnam Airlines gets 4-star airline rating for 4th consecutive year

Vietnam Airlines gets 4-star airline rating for fourth consecutive year

The national flag carrier Vietnam Airlines has been certified with a 4-star airline rating by prestigious international air transport rating organisation Skytrax for the fourth consecutive year.
Vietnam Airlines gets 4-star airline rating for fourth consecutive year ảnh 1Vietnam Airlines has been certified with a 4-star airline by Skytrax for the fourth consecutive year (Source: Saigon Giai phong)

Hanoi (VNA) – The national flag carrierVietnam Airlines has been certified with a 4-star airline rating by prestigiousinternational air transport rating organisation Skytrax for the fourthconsecutive year.

The UK-based organisation presented thecertificate to Vietnam Airlines on June 18 within the framework of the ParisAir Show 2019, one of the world’s largest aviation exhibitions.

Skytrax continued honouring Vietnam Airlines inrecognition of its efforts to improve the quality of services to meet theincreasing requirements of passengers and markets.

This year, Skytrax rated Vietnam Airlines basedon 1,840 ground and air service criteria, up 214 criteria compared to 2018. Ona scale of 1-5 stars, Vietnam Airlines met 85 percent of the 4- and 5-starcriteria.

The airline’s 4.5-5 star criteria increased by16 percent against 2016 when it received the 4-star certificate for the firsttime.

With this outcome, Vietnam Airlines continuedaffirming its products and services on par with those of leading internationalairlines such as Air France, British Airways, Emirates, and Korean Air.

Since 2015, Vietnam Airlines has expanded itswide-body fleet of 14 super aircraft Airbus A350-900 XWB and 11 Boeing 787-9Dreamliner.

This year, it plans to receive first Boeing787-10 aircraft and upgrade the narrow-body fleet of 20 Airbus A321neo to bringnew experiences to passengers.

Regarding the ground services, the airlinepioneers in implementing telephone check-in and expanding the scope of in-towncheck-in, kiosk check-in, online check-in procedures.

The totally new service “Meet and Greet” willprovide practical assistance for passengers who need special instructions andpriority to use ground services at airports.

The wireless-streaming entertainment programmeswill be continuously updated to bring enjoyable experiences for passengers,especially during long-haul flights.

Passenger will have more food choices on bothdomestic and international air routes. 

The years 2018 and 2019 also marked the effortsof Vietnam Airlines in coordinating with businesses and localities to promoteVietnamese products to tourists at home and abroad.

The comprehensive investment from the servicesystem and flight team to the highly specialised human resources is consideredan important foundation for Vietnam Airlines to win the 5-star rating after2020, becoming one of the most popular airlines in the Asia-Pacific region.-VNA 
VNA
#national flag carrier Vietnam Airlines#4-star airline rating#prestigious international air transport rating organisation Skytrax#improve quality of services#passengers#markets#Air France#British Airways#Emirates#Korean Air#Asia-Pacific region#Vietnamplus#Vietnam News Agency
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