Illustrative photo (Source: VNA)Hanoi (VNA) – Vietnam Airlines has reached five-star standardsfor 30 percent of the 700 criteria from the international air transport ratingorganisation Skytrax, a step forward in its quest to become a five-star airlinein 2020.
The carrier received a four-star certificate by Skytrax for the thirdconsecutive year on July 17, which showed stability in services and the positivefeelings of customers and specialists.
Duong Tri Thanh, Vietnam Airlines’ General Director, said that to achievethis, the national-flag carrier passed Skytrax’s evaluation of many practicalexaminations.
The certificate affirmedits position in the list of leading world airlines in terms of service quality,ranking alongside some of the world’s most reputable airlines, including AirFrance, Emirates, Japan Airlines, Korean Air and British Airways, he said.
Thanh said that inits development strategy, Vietnam Airlines prioritises safety and believes no awardis as noble as the satisfaction and acknowledgment of customers.
This year continuesmarking the improvement of Vietnam Airlines in service quality, aiming tomeeting increasing demands of passengers, with Vietnamese culture deeplyembedded in its products and services.
Through theintroduction of traditional “Pho” (noodle) and seasonal specialities such as “Thieu”lychee and longan, Vietnamese cuisine has become a highlight on each flight.
Vietnam Airlines, amember of Skyteam Alliance, operates 90 routes to 20 domestic and 29international destinations with an average of 400 flights per day.
It was listed as atop Asian airline in 2018 by tourism website Trip Advisor.
Vietnam Airlines hasalso received two prestigious awards of “World’s Leading Cultural Airline” and“World’s Leading Airline –Premium Economy Class” in the World Travel Awards.
In 2017, VietnamAirlines recorded sales of 88.4 trillion VND and carried 26.5 million passengers.Its on-time performance index (OTP) exceeded 90 percent.-VNA
VNA
