Speaking at a conference held at the Universityof Medicine and Pharmacy in Ho Chi Minh City, they said the national medicalsystem has been reformed, with many hospitals getting financial autonomy, andhospital administration is a very important facet in this reform.
Assoc Prof Dr Tang Chi Thuong, Deputy Directorof the HCM City Department of Health, said many hospital managers in the citywant to learn administration since they did not have the opportunity tolearn in the past.
He said a good hospital chief needs leadership,planning and operational skills, financial management capabilities, and how toensure quality and patients’ safety.
Prof Dr Nguyen Van Tap, head of the Universityof Medicine and Pharmacy’s quality assurance division, said hospital managementplays an important role in ensuring healthcare services reach “80-85 percent ofquality.”
In a market-driven system, quality is a decisivefactor in the survival and development of hospitals, he said, adding that qualitymanagement helps meet patients and medical staff’s demands.
Vu Huu Duc of the HCM City Open University saidpublic hospitals now have greater financial autonomy and so need to know aboutfinance, including how to manage cash flows, financial leverage and others. Theyalso need the skills required to manage human resources, he said.
Many public hospitals are currently facing ashortage of human resources, and so it is important for them to have properpolicies to attract talent, which is a difficult task, he said.
Moreover, many are overcrowded, leading toworking pressure for their medical staff and unhappiness among patients.
They also have to deal with governmentauthorities and co-ordinate with the Vietnam Social Security to get medicalinsurance claims, he said.
They need to have strategies to adopt IT andadvanced technologies to develop and attract patients, Duc added.-VNS/VNA