Police examine evidence seized from a call centre scam gang during a raid in which eight people were arrested, in Bangkok in August, 2023 (Photo:bangkokpost.com)Bangkok (VNA) – Thailand’s Office ofthe Personal Data Protection Commission (PDPC) is developing a national"do not call list" application as an option to help people block calls and textmessages from unwanted numbers, aiming to tackle call centre scams.
PDPC secretary-general Sivaruk Siwamogsatham said the applicationis expected to be launched early next year. The system will operate like the Whoscall application and marks thefirst step in the use of personal data and artificial intelligence (AI) to preventscamming, especially by call centres.
On November 7, the PDPC and the National Broadcasting andTelecommunications Commission (NBTC) signed a three-year memorandum ofunderstanding to collaborate in protecting personal information and increasethe efficiency of supervision for the benefit of the public.
According to NBTC chairman Sarana Boonbaichaipruck, thetelecom sector plays a major role in daily life, helping improve the quality oflife and promoting the development of services in collaboration with othersectors, such as telemedicine.
Meanwhile, the Anti Online Scam Operations Centre(AOC) said it received a total of 15,000 calls during the week November 1-6,the majority seeking consultation. During the same period, it froze 678bank accounts within one hour of being notified by scam victims.
The AOC officially started operation on November 1 to serveas a one-stop service point to tackle rampant online scams./.
