For the fourth consecutive year, Visa has honoured Techcombank for cementing its leading position among banks in Vietnam. (Photo courtesy of the bank)For the fourth consecutive year, Visa has honoured Techcombank for cementingits leading position among banks in Vietnam in the areas of Payment Volume;Growth in Card Payment Volume; Debit Payment Volume; and Credit Payment Volume.In addition, Techcombank received new awards for being the top bank in Tap to PayPayment Volume; Domestic eCommerce Payment Volume; Fastest Growth inContactless Penetration; and Contactless Active Terminals Penetration.
These awards from Visa recognise Techcombank’s success in bringing superiordigital experiences to customers for four consecutive years, during 2017-21.During this period, the bank has been proactively working with the Governmentand the State Bank of Vietnam to further promote the adoption of cashlesspayments in the economy.
In addition to traditional Visa credit card products, Techcombank issues VisaSignature Cards which offer a differentiated and privileged customer experienceand now has a dominant market share amongst affluent cardholders in Vietnam.Techcombank has adopted digitalisation at all touchpoints of the Visa cardjourney, from card opening requests to automated use and management, whilemaintaining the highest level of user protection and security.
Digital channels now account for more than 20 percent of total retail customertransactions at Techcombank, with the number of digital customer transactionsreaching 652 million in 2021 and totaling over 9.1 quadrillion VND invalue.
“These new Visa awards are further testimony that Techcombank is pursuing theright strategy to realise its vision of “Change banking, change lives”. Againstthe headwind of the COVID-19 pandemic, Techcombank employees have always showntremendous perseverance in maintaining service quality and experience forcustomers, and this has helped us to achieve operational excellence andefficiency for many years,” said Techcombank’s CEO Jens Lottner.
With ROA of 3.7 percent, Techcombank is among the top ASEAN banks inefficiency. Its NPS score (net promoter score) is much higher than theindustry’s average, and customer satisfaction score hits 83 in quarter 4 of2021 compared to the industry’s average of only 69.3./.
VNA
