Illustrative image (Photo:VNA)Improving the quality of services and the workforce is seen as an urgent and long-term task for Vietnam’s railway sector to maintain sustainable development amid fierce competition from different means of transport.
Tran Ngoc Thanh, Chairman of the Vietnam Railways Corporation, affirmed that raising service quality is the responsibility of the entire staff.
Apart from traditional customers, it is necessary for the sector to take the initiative in seeking new promising demographics, he said.
Thanh called on railway workers, especially key officials, to propose new mechanisms in line with the corporation’s development model to modernise the sector.
Positive changes in railway worker behaviour along with infrastructure upgrades in railway stations have received enthusiastic responses from passengers.
The sector has also implemented a host of solutions to improve the quality of human resources through 2020.
The corporation has maintained cooperative activities to improve staff skills in managing and operating modern railways while sending officials to attend training courses abroad.
Human resources trainings have also focused on raising foreign language skills for its key officials.
Such efforts have been fruitful and over the past five years the corporation has seen continuous growth with total revenue increasing by an average of 8.2 percent each year.-VNA
