Localauthorities have promoted communication activities to raise public awareness ofthe significance of the model, theỉr responsibility for monitoring and making recommendations,and the right to enjoy public services brought by the model.
Attention hasbeen paid to strengthening the application of information technology in orderto promote the people's supervision over activities by the local authorities throughgrassroots community self-management groups; and researching and piloting asoftware to survey and collect relevant opinions of local people and businesses.
A survey onthe satisfaction level of local people and businesses with the service of the localauthorities and all-level administrative agencies has been conducted every sixmonths.
In the comingtime, Bac Giang will strengthen the inspection and supervision of the buildingof the "friendly authority" pilot model and the performance of duties bycadres and civil servants, and resolutely handle and replace those who do not fulfilltheir tasks.
In August lastyear, the provincial Party Committee’s Mass Mobilisation Commission incollaboration with the Party Delegation to the provincial People’s Committee issued PlanNo. 30 on building the "friendly authority" model of communes, wardsand towns in Tran Phu ward, Bac Giang city; Doi Ngo town, in Luc Nam district;and Hop Duc commune in Tan Yen district.
Theabove-mentioned models have proven effective, and ensured openness and democracy, contributingto strongly improving the working style of grassroots authorities, and betterserving the people. So far, asmany as 24 “friendly authority” models have been developed in seven district-level entities./.