Society

Citizen reception centre improves complaint settlements

The Hanoi-based Centre for Citizen Reception has proposed a plan to implement the inspection coordination programme for the more efficient settlement of public complaints and denunciations at the grassroots level.
The Hanoi-based Centre for Citizen Reception has proposed a plan toimplement the inspection coordination programme for the more efficientsettlement of public complaints and denunciations at the grassrootslevel.

The Vietnam Fatherland Front (VFF) CentralCommittee, Government Inspectorate, Ministry of Justice, Vietnam LawyersAssociation, and Vietnam Bar Federation are expected to join theprogramme.

This move intended to serve theorganisation of the Party Congresses at all levels in the run up to the12 th National Party Congress, President of the VFF Central CommitteeNguyen Thien Nhan was told while working with officials from the centreon March 3.

The Centre will receive citizens on aregular basis, create a legal framework, and complete relevant documentsfor the implementation of regulations featured in the Law of CitizenReception.

In 2014, the Centre received nearly41,000 people, an annual increase of 68.5 percent. Localities across thecountry received over 324,000 citizens, up 4 percent against theprevious year.

Nhan described the reception ofcitizens and the settlement of public complains and denunciations as oneof the key tasks of the VFF to protect the legitimate rights andinterests of people.

The parties involved shoulddiscuss measures to handle complaints and denunciations in a timelyfashion to reduce the number of people travelling to the capital-basedcitizen reception centres and supervise the settlement of commoncomplaint cases at the local level, he suggested.-VNA
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