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Aviation sector aims to better serve the disabled

The Civil Aviation Authority of Vietnam (CAAV) has requested relevant agencies carry out an examination and determine modifications and supplements to their transport regulations to provide improved service to the disabled.
The Civil Aviation Authority of Vietnam (CAAV) has requested relevantagencies carry out an examination and determine modifications andsupplements to their transport regulations to provide improved serviceto the disabled.

Regarding Directive No 1630/CT-CHK on improvingthe quality of aviation services for the disabled, issued on April 6,the CAAV asked the Airport Corporation of Vietnam (ACV) to stronglyenforce the rules on management and coordination at airports.

Accordingly, the ACV Director is to perform his role andresponsibility of proactively responding to passenger complaintsconcerning airport services, especially those lodged by the disabled.

TheACV is also required to develop an action plan to develop wheelchairfriendly access at airports, as many do not currently meet regulations.

Accordingto the Directive, airport staff is to actively provide airporthotline information for passengers and assist them to ask questions andmake comments at their convenience.

Meanwhile, airportsauthorities under the CAAV are requested to pay heed to supervising andcontrolling the quality of aviation and non-aviation services atairports, especially those provided to people with disabilities, as wellas work with relevant agencies to address issues.

All aviation sector personnel are obliged to strictly abide by the polite behaviour code of conduct.-VNA
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